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Air India CEO Campbell Wilson shares challenges and progress in the airline’s five-year transformation journey.
Air India CEO shares Five-Year Transformation Plan
Under Campbell Wilson’s leadership, Air India is undergoing a major five-year transformation. The ambitious plan includes integrating four airlines, recruiting 9,000 new staff, and modernizing systems and facilities to improve service standards.
Challenges in Integrating Airline Cultures
The merger of Air India, Vistara, Air India Express, and AirAsia India has presented significant challenges. Strikes by pilots and cabin crew over pay cuts and management issues underscore the difficulty of aligning work cultures and expectations.
Progress and Future Expectations
Despite hurdles, Air India has made significant progress, including reducing the staff’s average age, acquiring 100 new aircraft, and launching training academies. Wilson remains optimistic about the airline’s future, urging patience as it undergoes its transformation.