Exotel unveils multilingual autonomous contact center

Exotel unveils multilingual autonomous contact center

Exotel, a customer communications company, has announced the launch of its multilingual autonomous contact centres, which provide a connected customer experience. “Like autonomous vehicles that handle all aspects of driving with minimal human intervention, Exotel's autonomous contact centres use advanced AI to improve the customer experience. Exotel's Agenoids – AI agents – can operate independently, ensuring that each customer interaction is both personalised and relevant,” the company said in a statement. “Our autonomous contact centres mark a significant milestone. We believe autonomous contact centres are capable of doing so much more with minimal human intervention, with our goal being to make every interaction personalised and empathetic,” Exotel co-founder and CEO Sivakumar Ganesan said in a statement.

He added, “This not only enhances customer satisfaction but also sets new industry benchmarks.” CTO Anil Kumar added, “Integrating data from various communication channels, our autonomous contact centers function like autonomous cars.”

“Just like vehicles ensure seamless journeys while delivering a great experience to passengers, autonomous contact centres will ensure relevant, consistent and personalised interactions with minimal human dependency,” he added.

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